Todd answers and was a ROCKSTAR!! I got all of my items and saved on shipping.
Jason, give that man a raise. Just another reason for me to heart some KUIU!!
Josh
Josh, their size chart is pretty accurate.
Their attack pant... most comfortable trousers I've ever worn. I could literally wear these every day.
Don't even make my butt look big.....
Soon as I find out where Coach hid the magic card I'm looking at the gaiters as well..... I'm thinkin' the bird dogs can be bribed to show me when she's gone..... they're so easy....
1)to get you in the door and sell you other items at the same time that aren't on sale. Think Walmart.
2) move merchandise that hasn't sold for whatever reason. Many reasons why it needs to move, but it was decided these things have to move. Many times items in odd sizes.
I was in about 10 days ago. I met Tyffany, Dallas and Regina.
Dallas helped me out with the gear and he was awesome. I recognized him from the trade-show circuit.
Regina heads up the guide/outfitter program so we laid out the groundwork for all my future "business" purchases.
It was good to put faces with names.
For example, I spent $2000 on 10 pieces with an order placed in August. Half of the items were not available at that time and I just got the last of the 10 pieces last week, nearly three months later.
I can only imagine what low percent of desired items will actually be available when the sale hits or shortly thereafter.
Spoke with a guy named Blaise. He said that we crashed the website & that he couldn't tell for sure what they had in stock. He wrote my order down & that when they got things up & running again, he would call me back to confirm my order.
I ordered the Icon 5200 pack, a base layer shirt, a hat & Chugach rain gear. He assured me the pack would be no problem but the rest of it he would have to check on.
It took him a while, but he did call me back & told me the pack was no longer in stock but since I had called early & that he told me the item was in stock at that time, they would honor the price on it. It just might take a little extra time to get, which is fine. Also got the hat & the base layer shirt but no such luck on the rain gear though.
He wasn't one of their regular customer service reps, but he bent over backwards any way he could to try & help me. Their customer service has always been excellent every time that I have dealt with them. Items being out of stock pretty regularly is a little irritating sometimes, but for quality stuff I guess I just need to plan a little farther ahead.
If you haven't figured it out already, KUIU is not your "cookie cutter" retailer. They are a small "cottage" type business that caters to mountain hunters. Jason told me himself in their first quarter of business, they sold two years worth of inventory. They've hardly been able to keep caught up since. What a great problem to have.
They have some "quirky" policies but as long as you know what they are up front, so be it. KUIU is a different business model than what we are all used to. Once you "get it", they aren't so bad...
Mine was extremely poor - got on their site at exactly 08:00 PST on the opening day of the sale - about 15 min later I had everything I wanted in my cart and checked out to the point of just needing to hit the submit order button. Clicked on that and received an error message. Spent the next hour trying to successfully get through the online ordering process -- everything I wanted still showed as in-stock, but still could not execute the order. Then the entire site began to crash.
I called customer service at least 20 x times before finally getting through. Then I spoke with someone (think his name was either Josh or Todd -- didn't write it down) who "rocketed" me through taking my order and cc information via phone, and said that they would call and confirm before COB that my order went through. I received no call, email or any other confirmation, and there is no pending charge on my credit card. So, as far as I can tell that order did not go through.
Still wanted the items that I placed the now apparently "non-existant" phone order, so I went online this morning and ordered all of my desired items that were still in stock as an online order. However, now the XXL Gunmetal Superdown Pants, and XXL 125 Merino SS Shirts that were in stock at the time of my phone order that may or may not have gone through, so I did not include them in my online order. I would not have placed this online order if I could have confirmed my phone order, but the sale ends on Sunday and items are quickly going out of stock -- called at least 10 times on Friday afternoon but could not get through.
So, now I do not know if I have duplicate orders, what went through and what did not. Will have to call Kuiu when customer service is once again open on Monday and try to sort this out.
Jason, if you are monitoring I'm asking that you honor the 25% discount on the XXL Gunmetal Superdown Pants, and XXL 125 Brown Merino SS that I phone ordered while they were in stock. If that order did not go through it was because Kuiu failed to execute.
For the record, my previous experiences with Kuiu have all been very positive. Love their gear and their customer service folks have always previously been courteous and helpful. So far, this experience has been legendary for all the wrong reasons.
Just a suggestion -- it would probably help if your IT folks turn off the numerous pop-ups in anticipation of a heavy bandwidth web-event.
Thank you Jason and the Kuiu Team for restoring my faith.
Keep up the good work!!!
Used my prev purchase in AK last Sept and NY a couple weeks ago for deer. No issues and blood washed out of my Guide pants completely.
Have next yrs sale marked and thinking about that order now. Down vest and pack?
Usually spend a couple months to a couple years researching equipment I want to buy and finding the best way to get it. I don't mind spending money but I want the best I can find. Sometimes that isn't buying the most expensive, but almost never works out to be the cheapest.
When I decide to buy I'm in no rush. In fact I'd say half my KUIU and First Lite stuff is off ebay. It may take months to find the right item for the price I want. Back-orders usually aren't a problem.
That's the kind of drive it takes to succeed and grow in high end outdoor gear, running a flyshop, hunting or fishing outfitter, an engineering firm, or any other business.
Gaitors appear to be in stock. Have a Yukon jacket already, hoping the gaitors will get me by in most cases and won't need the full rain pants. Have day one fleece gaitors, very quiet but once they get wet they are heavy and take some time to dry out, pick up burrs pretty bad too.
Added a new belt as well....
Email said good to go..... but when they come in I have to wrap them and put em under the tree.... from Santa.....
Who knew Santa was a bowhunter???
I have found customer service to be very solid and personable
Great company over all
The policy on this promo is really mickey mouse though
I was not going to buy anything as I had done it already over the past 90 days and that's fine. Any I don't even mind back-orders when you know up front that is part of the game, it still fits your schedule AND YOU CAN PLAN ACCORDINGLY, and there is no charge on your credit card until the product comes in...................
but the concept of no disount on back-orders when backorders are an integrtal part of your business model for economic purposes is b-o-g-u-s.
ON THE POSITIVE SIDE ANYONE WANTING THE CERAMIC MUG WITH THE LOGO ON IT IT IS IN STOCK AND READY FOR SHIPPING
I was going to buy gear this past summer to try it out. Nothing I needed in stock, so I went another route. After years of this, I come to the conclusion it's just a way to keep prices sky high. The whole supply and demand concept, but I feel it's intentional.
Would love to try the gear, but think it's a scam.
Maybe it's growing pains, being a small company, or just the way they do things. I'll continue to look, but as the rest of the industry catches up (Cabelas now has many of the same type of technical clothing), it might just be easier, and more reliable to shop elsewhere.
I disagree! Have you compared Kuiu's prices to Sitka or first lite? Kuiu beats their prices on just about if not everything,what other brand did you buy instead? What products did you try to buy that were out of stock for a entire year?
Is it frustrating? yes but I really doubt Jason's business model is to piss customers off,my guess is that he can't keep up with demand,I'm sure that's going to change.
Go ahead and shop at Cabela's,I highly doubt they will ever come up with anything innovative like Kuiu all they will do is offer cheap knockoffs. If Jason built Sitka into the monster it is in under 10yrs what makes people think he won't do the same with KUIU?
They (Cabelas) also have new line-up called "Instinct" which I can't comment on since I don't own any of it.
Kuiu fans should continue to buy it, people who have been disappointed will look elsewhere - that's how the market works. I wish the company well, I also wish they would have merchandise in stock, ready to ship, when it's ordered.
1) get customers in the door where they might buy other stuff not on sale. Think Walmart. Many cases in the sale ad it will state no rain checks no back orders, depending on the company. Sale used as bait.
2) move excess inventory, stuff that has not sold, odd sizes, things that you have new stock coming in, etc. Cleaning house.
There is no "have a sale so the customers can get stuff cheap". If it was YOUR living, your money.... I'd say not a person here would give away their top selling bread and butter.
I think they made it pretty clear "limited to stock on hand". A good number of these items a lot of folks have been waiting just for this sale to jump on. Those items went very fast. Snooze you lose.
More for me!!
I'm an XL and I have all of the stuff I've ever wanted from kuiu. If I can do it, u can too. As my buddy says, u r where u r cuz that's where u want to b!!!
i have a bunch of Sitka gear but am in need of some new stuff before next season,
michael
WRT business there is only two reasons to have a sale. 1) get customers in the door where they might buy other stuff not on sale. Think Walmart. Many cases in the sale ad it will state no rain checks no back orders, depending on the company. Sale used as bait.
2) move excess inventory, stuff that has not sold, odd sizes, things that you have new stock coming in, etc. Cleaning house.
Not true there is a very sound and well used third reason. Given the relationship between fixed and vaiable costs there may be a benefit to selling items at a lower margin (on sale) than not selling them at all. So a sale can be highly profitable and effective even if (a) nothing is bought at full price as a result of the loss leader items or (b) even if other than excess inventory stock is sold.
