Apparently Muddy is now owned by Mainstream Holdings who also operates Big Game and API.
I am waiting for a response regarding the free strap replacement after three years. That was well advertised when I bought the stands. I put a lot of thought into the purchase when I got these and am not happy at all with the lack of customer support.
They even advertise the "Outfitter" stand on their site with an identical seat but will not sell me one.
There is a long recording stating they can not send replacements for ANY parts for their stands and that they should be returned to the store. Call 877-745-7723 and listen for yourself. If you have a bunch of muddy stands like I do.....good luck. Worst customer service I've seen from a company and I know this is recent because I spoke with them on the phone when I bought these three years ago.
XMan's Link
Not sure if this helps you or not but check out this link, they sell a few different replacement seats.
I did notice this past year that muddy's stands look different and have some characteristics of big game stands. Its too bad because they had great stands and now we can all anticipate a serious decline in quality.
I just bought 5 of the XOP hangon stands, they look great now I just have to see how they hold up.
XMan
tacklebox's Link
Still nice stands but I'd like to think that I can get a part replaced if necessary.
The lady I spoke to at "Muddy" told me they no longer offer replacement stand straps. There is a new owner of the company and they will not be replacing (honoring) the strap replacement policy.
HOWEVER, if I wish to replace it I could find it for sale at Bass Pro.
Personally love my "Muddy" but is my last.
J M H O,
If you purchase a company you should purchase it "lock stock and barrel" this includes warranties.
The goodwill and attrition will overcome the negative's for the company.
The lady I spoke to at "Muddy" told me they no longer offer replacement stand straps. There is a new owner of the company and they will not be replacing (honoring) the strap replacement policy.
HOWEVER, if I wish to replace it I could find it for sale at Bass Pro.
Personally love my "Muddy" but is my last.
J M H O,
If you purchase a company you should purchase it "lock stock and barrel" this includes warranties.
The goodwill and attrition will overcome the negative's for the company.
Sounds like they'll phase out the original Muddy stuff. I registered and filled out forms for the straps. Still have the form. They should stand by this.
I think I'll put this on stick bow and trad gang so the word will get out a little bit. These stands are still being sold everywhere and if you buy older stock you'll think you can replace items due to older paperwork in boxes.
Luckily I got a replacement strap last year about this time. It's too bad, it's a nice stand.
Aaron, I know our design team is working on getting some additional replacement cushion options available for the Muddy products, they just won’t be available until next year. So the Big Game ground seats that we have are the only ones we have available at this time. I would recommend the Standard Seat Cushion as the best option for your Hunter stand http://www.biggametreestands.com/product/standard-seat-cushion/. The cushion is a little wider than the seat frame on the Hunter, but should still work. Then if you are interested in checking back with us next year, to see if we have some more compatible seat options from Muddy, I could offer you 30% off an online purchase from www.gomuddy.com. The coupon wouldn’t expire so you could use it towards a purchase now, or save it for a seat when we have more options.
Also, we do not have the same 3 year strap replacement policy as was previously offered by the prior manufacturers of Muddy. Please let me know if you would be interested in the discount, and I will get you setup with a coupon code. Let me know if you have additional questions.
