VPA Customer Service
Equipment
Contributors to this thread:
Have always had good experience with VPA customer service. Totally agree with you.
Love VPA's. I just suck at sharpening them.
I also shoot the ss 3 blade. Haven’t needed warranty yet as the deer chest slowed the arrow down enough before it stuck into the ground.
I guess I don’t get it. It was nice of him to replace it and send you whatever else. However, it seems to me that you (or Ryan) knew you were taking a shot that would risk damage to the broadhead/arrow. Why or how is that VPA’s fault it was damaged and why should they warranty obvious “misuse”? It wasn’t a manufacturing defect, or any mistake on their part. You made the decision, it turned out badly for the broadhead, live with it.
Then I see guys complaining about how much stuff costs. Well here is another reason! I shoot quite a few broadheads every year, and basically reuse almost none of them, cost of doing business is the way I look at it. If I VPA’s and expected to reuse them then I would resharpen and go on my way. But if I was shooting at a small bird in the rocks and damaged it I certainly wouldn’t expect replacement, cost of doing business, the business of shooting grouse.
I own my own business and have to put up with stuff like this from time to time from my customers, guess what, someone has to pay for it. It just gets passed along, or baked into the original price. I guess i just don’t get it, just seems like taking advantage to me. But good on VPA for making you happy.
—jim
^^^ kind of like driving through a briar patch and asking BF Goodrich to replace a tire...
VPA has been outstanding in my dealings with them on the Vaporiser and they make a real good broadhead.
I agree with Treeman. I am a fan of VPA broadheads. However if I shot at a small animal on rocks, I'd expect to ruin the broadhead and move on. I carry field points for that. Good on VPA though.
VPA knocks it out of the park!
I believe Magnus had the same deal and has said it is the equivalent of marketing expense. In stead of some ads some brands use this offer as marketing. If that is the strategy it works as designed for all. If that is not the intent the terms should reflect the thing that are exempted from free replacement.
You paid for that benefit. It is part of the product you decided to buy at a price that worked for you and the manufacturer. Use it as intended. Let the company change it if it is not working in their business model as desired.
I am 95% with Treeman on this. I'd never send a normal priced broadhead to be replaced. The 5% is what if I bought instead of brand B for this reason. Maybe I'd send back one then, but probably not from shooting at a rock.
Second what if it was a Ironwill. That you pay way more than a broadhead should cost if you did not look at them as a head that could be shot over and over. Would it be more acceptable to send one of those back after hitting a rock?
I agree with what Scoot did, and only because of the advertising on behalf of VPA.
I have bought a number of pairs of Darn Tough socks. I now have a stack that I have worn through that I will send in for warranty. It is part of the reason I bought the socks. Because they will send me new ones when I wear them out. They're a $25 sock. I am assuming this is baked into the price and marketing efforts so I don't feel bad. I would never buy a Smartwool sock and send it back with a hole in it. It is not part of their advertising.
I agree with APauls…it’s marketed that way and a selling point. I use Magnus heads for the same reason. I don’t view my broadheads as disposable because they are not marketed that way. If I do manage to break one, Mike at Magnus takes care of me. Same with my HHA sight. Lifetime warranty means lifetime if that’s how it’s marketed. To not use the offered warranty would make little sense to me.
Craig
Would you guys not take advantage of a covered truck issue warranty item if the issue was not a result of the manufacturer but you? They will cover it and you would say no thanks? Sure
Talked with Ryan at VPA today for about 20 minutes. We discussed my concerns with both three blades and two blades. He discussed their specific designs for toughness I was impressed with his knowledge, willingness to listen, and time spent with me. Was recommended to try both a 200gr two blade and 200gr three blade. By the way I am shooting both a 47# Widow and a 47# Robertson recurves. Mark
Bou'bound - you mean like exceeding the payload or towing capacity and destroying something?...
I betcha VPA sells more heads based on this thread than what the cost is of replacing the OP's broadhead.
I have had good performance from VPA. They don't damage easy. There is no "right" or "wrong" in this case. There just is different approaches and that is okay and let's move on. Good on the OP for making this post and recognizing a company that does what they say.
I have shot a lot of deer with Stingers by Magnus. I have damaged a few heads over the years and they have replaced them.
I have yet to damage a VPA head. But I am going to try to stick it in the ground on the south side of enough deer to see if I can.